Privacy Policy
This Privacy Policy explains how Jo Knows ("we," "us," or "our") collects, uses, and protects your information when you browse our website, shop for sports collectibles, or place custom orders.
Information We Collect
We collect information you provide directly to us, such as: - Name and contact details (like email address and phone number) - Shipping and billing addresses - Order details, including items purchased and custom design information (such as names, numbers, or phrases you ask us to add) - Messages you send us through contact forms, email, or social media We may also collect certain information automatically when you use our site, such as your IP address, device type, browser type, pages viewed, and how you interact with our site.
How We Use Information
We use the information we collect to: - Process, fulfill, and deliver your orders - Communicate with you about your orders, custom designs, or customer support requests - Send you updates, promotions, or newsletters if you choose to receive them - Improve and personalize our website, products, and services - Maintain the security and reliability of our website and store
Cookies
Our site uses cookies and similar technologies to: - Keep items in your cart as you browse - Remember your preferences - Understand how visitors use our site so we can improve it You can usually control cookies through your browser settings. If you disable cookies, some parts of the site may not work as intended.
Sharing Information with Third Parties
We do not sell your personal information. We may share your information with trusted third parties who help us run our business and provide our services, such as: - Payment processors - Shipping and delivery providers - Email and marketing service providers - Website hosting and analytics providers These service providers are only allowed to use your information as needed to perform services for us and are expected to protect it.
Data Security
We use reasonable physical, technical, and administrative measures to help protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, such as the right to: - Access or request a copy of the information we hold about you - Ask us to correct or update your information - Ask us to delete certain information, subject to legal or business needs - Opt out of marketing emails by using the unsubscribe link in our messages To exercise these rights, please contact us using the details below.
Children's Privacy
Jo Knows is intended for adults and families. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and remove it if needed.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last updated" date at the bottom of this page.
Contact Information
If you have any questions about this Privacy Policy or how we handle your information, please contact us at joknowsvintage@gmail.com or through the Contact Jo Knows page on our website. Last updated: April 20, 2026.